Find answers to common questions about our pressure washing and soft washing services, and learn why professional exterior cleaning is essential for your property.
Pressure washing uses high-pressure water (typically 1,500-4,000 PSI) to remove dirt and debris from hard surfaces. It’s ideal for concrete, brick, and other durable materials that won’t be damaged by the force.
Soft washing uses low-pressure water (less than 500 PSI) combined with specialized biodegradable cleaning solutions to remove dirt, mold, mildew, and algae from more delicate surfaces. It’s the preferred method for vinyl siding, stucco, roofs, and painted surfaces to prevent damage while still achieving excellent cleaning results.
At PhenomWash, we’re trained to determine which method is appropriate for each surface of your property, ensuring effective cleaning without causing damage.
We recommend having your house soft washed once a year to maintain its appearance and prevent the buildup of mold, mildew, and algae. However, homes in heavily wooded areas or with significant shade may benefit from more frequent cleaning, possibly every 6-8 months.
Regular maintenance cleaning is more cost-effective than waiting until severe buildup occurs, which may require more intensive cleaning methods and can potentially cause permanent staining or damage to your home’s exterior.
PhenomWash proudly serves the greater Atlanta metropolitan area, including:
Not sure if we service your area? Contact us to confirm coverage for your specific location.
Yes, PhenomWash is fully insured with comprehensive general liability insurance and workers’ compensation coverage. This protects both your property and our team in the unlikely event of an accident or damage.
We’re happy to provide proof of insurance upon request before beginning any work on your property. This gives you peace of mind knowing you’re working with a professional, responsible company.
PhenomWash offers a comprehensive range of exterior cleaning services, including:
We also offer customized cleaning packages tailored to your specific property needs.
Our pricing is based on several factors to ensure fair and transparent quotes:
We provide detailed, itemized quotes so you understand exactly what you’re paying for. We never use bait-and-switch tactics or add hidden fees.
Yes, we stand behind our work with a 100% satisfaction guarantee. If you’re not completely satisfied with our service, we’ll return and make it right at no additional cost to you. Simply notify us within 48 hours of service completion.
Our guarantee includes:
We accept a variety of payment methods for your convenience:
Payment is typically due upon completion of service and your satisfaction with the results. For larger projects, we may request a deposit at the time of scheduling.
Yes, we offer several maintenance plan options to keep your property looking its best year-round:
Our maintenance plans include priority scheduling, preferential pricing, and detailed documentation of your property’s condition over time.
Scheduling a service with PhenomWash is easy. You have several options:
After we receive your request, we’ll confirm your appointment and provide an estimated arrival time.
We recommend booking at least 1-2 weeks in advance, especially during our busy season (spring and summer). This ensures you get your preferred date and time.
For urgent needs, we do offer expedited scheduling when possible. Contact us directly at 678-502-0684 if you have an immediate cleaning need, and we’ll do our best to accommodate you.
Maintenance plan customers receive priority scheduling and can book further in advance to secure their preferred times.
Yes, we provide free, no-obligation estimates for all our services. We can provide a general estimate over the phone based on your description, but for the most accurate pricing, we recommend an on-site assessment.
During an on-site estimate, our technician will:
To schedule a free estimate, call us at 678-502-0684 or fill out our online form.
If weather conditions prevent us from performing the service safely or effectively, we’ll contact you to reschedule. Our policy on weather-related rescheduling includes:
We’ll always communicate with you throughout the process and work to accommodate your schedule when rescheduling is necessary.
To ensure the most efficient and effective cleaning service, please prepare your property as follows:
If you have any questions about preparation, please don’t hesitate to ask when scheduling your appointment.
While it’s not necessary for you to be home during the entire service, we do recommend being present for:
If you can’t be present, we can proceed with the work as long as:
Many of our customers prefer to be present at the beginning and end of the service so they can see the dramatic before-and-after results firsthand!
The duration of service depends on the size of your property and the specific services you need. Here’s a general timeline:
We’ll provide you with a specific time estimate when you schedule your service, and we always strive to be efficient while ensuring thorough cleaning.
We take comprehensive precautions to protect your landscaping during the cleaning process:
Our technicians are trained to be mindful of your landscaping and take a careful, methodical approach to cleaning that minimizes any impact on your plants and garden areas.
We take comprehensive precautions to protect your property during the cleaning process:
Additionally, we’re fully insured for your protection and peace of mind.
Yes, we typically need access to:
If either of these is unavailable or difficult to access, please let us know when scheduling. We can make alternative arrangements, such as:
We’re careful with your utilities and ensure all connections are secure and safe.
The longevity of professional cleaning results depends on several factors:
In general, you can expect these timeframes for cleaning results:
Here are some tips to help maintain your property between professional cleanings:
We’re happy to provide personalized maintenance recommendations for your specific property and surfaces during our service visits.
Your satisfaction is our top priority. If you’re not completely satisfied with our service:
Our 100% satisfaction guarantee means we’re not happy until you’re happy with the results. We stand behind our work and are committed to ensuring you receive the quality service you expect.
To report any concerns, please call us at 678-502-0684 or email info@phenomwash.com.
Yes, in addition to our satisfaction guarantee, we offer service-specific warranties:
Our warranties cover the return of organic growth (mold, mildew, algae) but do not cover new dirt, pollen, or environmental staining that occurs after cleaning. Warranty service requires proof of service and is subject to inspection.
Maintenance plan customers receive extended warranty coverage as part of their service package.
Yes, we use environmentally friendly cleaning solutions that are safe for plants, pets, and your family. Our approach to eco-friendly cleaning includes:
We also take precautions to protect your landscaping during the cleaning process, including pre-rinsing plants and covering sensitive vegetation when necessary.
Yes, improper pressure washing can cause significant damage to your property. Common pressure washing mistakes include:
Our professionals know exactly how much pressure to use for different materials and when to use soft washing instead of pressure washing. We’re also fully insured, so in the unlikely event that any damage occurs, you’re protected.
We use a carefully selected range of cleaning solutions, each chosen for specific surfaces and cleaning challenges:
All our cleaning solutions are:
We’re happy to discuss specific cleaning agents and their applications if you have concerns about particular surfaces or environmental sensitivities.
Soft washing is safe for most exterior surfaces when performed correctly by trained professionals. It’s particularly well-suited for:
Our technicians are trained to adjust the cleaning method based on the specific materials of your home to ensure safe and effective cleaning. We carefully control the concentration of cleaning solutions and ensure thorough rinsing to protect all surfaces.
Safety is a top priority at PhenomWash. We implement comprehensive safety protocols for our team:
Our safety practices not only protect our team but also ensure your property is treated with care and professionalism.
Delaying professional cleaning can lead to significant expenses down the road. Here’s what homeowners should know:
Algae and moss hold moisture against your roof, leading to rot and shingle deterioration. Replacement cost: $8,000-$20,000.
Neglected exteriors can reduce home value by 5-10%. On a $400,000 home, that’s $20,000-$40,000 in lost value.
Mold and mildew can penetrate siding, requiring full replacement. Average cost: $5,000-$15,000 depending on home size.
Untreated mold and algae lead to wood rot and structural issues. Deck replacement: $4,000-$10,000.
Regular professional cleaning typically costs $300-$800 annually, saving thousands in potential repair and replacement costs.
We’re here to help! Contact us directly and we’ll be happy to assist you with any questions or concerns.
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contact us today for a free, no-obligation quote. Our team is ready to answer any additional questions and help you protect your investment.
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